F.A.Q
FREQUENTLY ASKED QUESTIONS
There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:
- Check the card details are correct; including the expiry, security code, and billing address.
- If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
- Instead of selecting the billing address ‘same as a shipping address, please untick this option and try typing out the address.
- Your bank has likely declined the payment. You may wish to call them to find out why.
Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.
- Fraudulent
An order may be marked as fraudulent if you have entered the wrong shipping and payment details. To help ensure this doesn’t happen when you retry, check that the card details are correct, including the expiry, security code, and billing address. - Stock Discrepancy
You will receive an email if your order has been canceled due to a stock discrepancy. Please be sure to check your Inbox, Junk, and Spam folders so we can find a fast resolution for you.
If you have not received an email, reach out to our Customer Obsessive team via our 24/7 live chat. Contact us.
The first step is the fun part; you get to go shopping! Choose the items that you desire and head to the checkout when you’re ready.
Redeeming Your Code On A Mobile
Before submitting any details at the checkout, tap ‘Show order summary.
Underneath your pictured items, enter the code in the box that says, ‘Gift card or discount code’.
You may need to press ‘Go’ or ‘Enter’ on your mobile keypad. Once applied, you will see the discount code confirmed and your total will be recalculated.
Redeeming Your Code On A Desktop Computer
Before submitting any details at the checkout, look to the right-hand side of your screen.
Underneath your order summary, you will see a box that says, ‘Gift card or discount code’.
Enter your unique code and click ‘APPLY’. You will then see the discount code confirmed and your total will be recalculated.
All online Hi, DADDY orders are wrapped and placed in a luxurious box, for Your order is then placed in an unmarked shipping satchel with no logo or brand name for discreet and private delivery.
Due to the fast turn-around of our dispatch and deliveries, we are unable to combine orders placed separately.
The cost calculated at checkout includes the cost of shipping and packaging.
Delivery time frames will depend on your location, as well as the date and time of your order. To view delivery information and pricing, please visit our Shipping Page here.
Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number. If you wish to view the status and tracking of multiple orders, you can do this from your account login.
Please note:
- Some orders may be shipped from multiple locations, and your items may be delivered on different days.
- When an item is traveling overseas or across state borders, it may take a few days to update your tracking.
- If your expected delivery date has passed, please allow 1-3 business days for tracking updates to occur.
- If your order is more than 3 days overdue, please contact the parcel carrier or our Customer Obsessive Team will be happy to investigate for you.
To ensure a speedy delivery service, we may have sent your items in separate packages. Not to worry, your other items shouldn’t be far behind! To check the tracking of items you’re waiting on, please look for email notifications in your inbox.
If you are unable to find another tracking number, feel free to chat with us and we will be happy to assist.
We always do our best to ensure your goodies are packed and prepared carefully however we understand that damage may occur in transit, or otherwise. If you have an item that appears to be broken or faulty, we would love to help make things right.
Please reach out to our Customer Obsessive Team and be sure to include photos of the item(s). This will help us determine the probable cause and work on a speedy solution for you. Contact us.
We’re sorry to hear that you’ve received an incorrect item!
To help amend this issue, please reach out to our Customer Obsessive Team and be sure to include photos of the incorrect item(s). This will help us identify the mix-up and find a fast resolution for you. Contact us.
Hi DADDY, cannot change address, cancel or edit orders once they have been placed. Please follow our return process if your order is incorrect. Our returns information can be found here.
It’s okay to change your mind, however, due to the intimate nature of our items, some may not be eligible for return. To check which items can be returned, please visit our Returns & Exchanges Page here.
As per health and hygiene regulations, underwear MUST be tried over the top of your own.
To return or exchange any underwear, it must be returned in original condition; unworn, unwashed, and free from marks or stains. We recommend checking over the garment thoroughly and confirming with our Returns & Exchanges Policy.
Keep the details of your tracking number so you can see when it arrives back to us. Once it has arrived, your return will be processed within 14 business days, provided that the items meet the conditions of the Returns & Exchanges Policy. Please allow additional processing time over sale/holiday periods.
After your exchange/refund has been processed, you will receive an email as confirmation.
To keep your gorgeous new goodies in their best condition, we suggest gentle hand washing in cold water only. This helps to preserve shimmering foil, lace, or trims:
- Do not use any harsh soaps or chemicals.
- Avoid washing detergents that contain bleaching elements or ‘oxy-action’
- Do not rub or wring
- Do not iron or dry clean
- Line dry only, preferably in the shade